Digital transformation and PMO


M&Co is one of the UK’s largest independent fashion and lifestyle retailers with around 180 stores across the UK. After many years of growth but with a desire to ambitiously accelerate their online business, a new platform (Big Commerce) was selected. This would provide M&Co with an efficient, cost-effective technical solution while also allowing the business to implement new feature-functions quickly.

UBQ were asked to support in delivering this complex migration project which would see M&Co transition away from Salesforce and on to the Big Commerce infrastructure. The process would be further complicated by several change management impacts throughout the business including the requirement to update the mobile app and implementing Akeneo as their PIM.

The project needed to be delivered by the end of September 2022 to ensure stability was achieved prior to the peak trading periods of Black Friday, Christmas, and Sale.


Acting as the bridge between the board, internal delivery teams, the development agency and platform provider (Big Commerce), UBQ designed and implemented a series of best practice governance procedures to manage the project. Having instigated the effective flow of communication, clear and concise decision-making processes, and robust budget control, the project became a well-oiled machine.

Throughout the project lifecycle, UBQ resolved several tactical challenges where business requirements didn’t fully align to the technical features of the solution, for example Multi Store Front (MSF) and Multiple Store Locations (MSL), promotions engine rules and processes as well as PSP configuration via Adyen.

We also provided a range of strategic solutions that helped shape the impact for the business beyond project launch. A 12-month digital plan was developed which supported a 5-year commercial forecast. This plan was broken down by channel and was created to give the trading team clear targets and budgets to work to, while the board was able to better understand the cost of achieving its growth target.


While at the point of writing, no financial results can be provided, the site has the building blocks for sustained commercial growth for many years to come.

After an intense period of testing, the new site went live on Tuesday 27th September 2022 – on time and on budget.


" We asked UBQ to work with us on this project to co-ordinate the many disciplines within our business that were working together to deliver the new platform and ensure we were able to launch within the specified timeframes and budget.

UBQ brought excellent organisational skills and strategic insights which were invaluable and crucial in the delivery of this project. "