ABOUT US

Empowering digital success

ABOUT US

Empowering ecommerce success

We’re an international ecommerce agency working for businesses wanting to grow their digital revenue profitably.
We work with retailers, DTC brands, B2B organisations as well as other digital agencies.

BACKGROUND

UBQ has been nearly 30 years in the making. Andrew and Chris first worked together (unknowingly) during the pre-digital era.

Fast forward to 2020 and having worked together in a client-agency relationship for brands such as Dixons Stores Group, T-Mobile, Prenatal, SMYK, Spiele Max and Tommee Tippee.

Andrew and Chris decided to bring their vast ecommerce experience together to support clients and agencies alike.

WE ARE

Customer Centric

You and your customers are at the heart of everything we do

Strategically Led

Supported by creativity and technology to achieve user and business goals

Results Driven

Our work is measurable and transparent so you get visibility and value

Your Partner

Think of us as an extension to your team. We work closely and collaboratively to help achieve your business goals, while managing stakeholders and their expectations on the way

Safe Hands

Client satisfaction is at the heart of everything we do. It’s not just the end result but we put an emphasis on how we get there. With tried and tested processes in place, you’re in a safe pair of hands

OUR MISSION (OUR PROMISES)

EMPOWERING ECOMMERCE SUCCESS

UBQ exists to accelerate your digital success. We do this collaboratively and effectively. Our promises are:

1.

To always be customer centric

If it doesn’t benefit our clients or their customers, we don’t see the point

2.

Pair creativity & technology


We don’t see them as silos, more helping each other to achieve the same goal

3.

To be results based

We will be measured on our work and its effectiveness

4.

To provide value

We are flexible so we don’t waste your time or money on unnecessary processes and procedures

OUR VALUES (OUR ATTITUDE)

Perspective

  • Innovative– we think differently to solve problems through CX and technology
  • Agile – we are not bureaucratic or over burdened by process
  • Collaborative – we enjoy working with like-minded organisations

Character

  • Open – we are respectful of opinions, embrace new ideas as well as being transparent and plain speaking
  • Passionate – we are not afraid to show our love for what we do
  • Inquisitive – we have a questioning mind and a desire to understand to drive insights

Commercial

  • Entrepreneurial – we are not afraid to try new things out and learn from our mistakes
  • Measurable – we measure and report on the effectives of our efforts
  • Creative – in our approach, mindset and deliverables